Operations
General institutional operations and routing.
operations@novabank.ukContact directory
Department contacts for institutional counterparties.
Email is the approved public intake channel for this preview. Telephone intake is not published until final disclosure approval.
| Contact mode | Public policy | Notes |
|---|---|---|
| Public telephone | Not published for public intake | Direct telephone routes, if approved, are issued only through controlled onboarding. |
| General operations | Email-first | operations@novabank.uk |
| Wire emergency | Email-first public escalation | Use wires@novabank.uk and security@novabank.uk for urgent fraud, recall, or payment compromise. |
| Client relationship line | Controlled evidence | Client-specific relationship-manager and escalation contacts are assigned after onboarding. |
Institutional Onboarding
Eligibility review and onboarding documentation.
onboarding@novabank.ukTreasury & Liquidity
Treasury movement planning and liquidity coordination.
treasury@novabank.ukWire Operations
Wire instruction review, repair, recall, and exception handling.
wires@novabank.ukCustody / Escrow
Asset service, account structure, nominee, and escrow questions.
custody@novabank.ukCompliance
CDD, beneficial ownership, sanctions, source-of-funds, and restrictions.
compliance@novabank.ukSecurity / Fraud
Security incidents, fraud, impersonation, and vulnerability reports.
security@novabank.ukComplaints
Formal complaints and escalation requests.
complaints@novabank.uk