Submit a complaint
Email complaint summary, entity name, contact details, relevant dates, references, and requested resolution.
complaints@novabank.ukComplaints
Complaints and escalation.
Formal complaints are handled separately from routine service requests and operational tickets.
Acknowledgement target
NovaBank targets acknowledgement within five business days for complete institutional complaint submissions.
Review path
Complaints are routed to the relevant desk, compliance owner, and governance escalation path where required.
Urgent fraud matters
Do not wait for complaint handling. Contact security@novabank.uk and wires@novabank.uk immediately.